VIP Manager

The Role

We are seeking a talented VIP Manager to maintain and develop our existing VIP Player base.

The VIP Manager is accountable for the on-going maintenance of VIP customers as well as new business development of potential VIP visitors.

Key Responsibilities

·       Ensure VIP customers enjoy a positive experience in an entertaining and welcoming environment.

·       Manage the top players and VIP scheme.

·       Explore and understand VIP customer needs ensuring the development of long-term relationships.

·       Create a tracking system that provides superior customer service to VIP players at all times.

·       Own the tracking and development of players including fast tracking upgrades in order to grow loyalty, trip frequency and contribution.

·       Work with the marketing team in ensuring the achievement of budgeted sales revenue by contributing towards and implementing sales plans, monitoring performance to plan and directing corrective action as appropriate.

·       Contribute to on-going growth in Gaming through developing and implementing VIP customer strategies and initiatives for the business based on an understanding of the VIP market and industry trends.

·       Liaising with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service.


·       Minimum 2 years Gaming experience

·       Deep understanding of casino/slots product

·       The VIP Manager role functions in a 24/7 business and as such flexibility is required.

·       Excellent grasp of customer services principles

·       Solid understanding of leadership and management practices

·       Experience of managing high-end clientele, proven, excellent customer service skills

·       Proficiency in MS Excel, Word and Outlook