We are seeking a talented VIP Manager to maintain and develop our existing VIP Player base.
The VIP Manager is accountable for the on-going maintenance of VIP customers as well as new business development of potential VIP visitors.
· Ensure VIP customers enjoy a positive experience in an entertaining and welcoming environment.
· Manage the top players and VIP scheme.
· Explore and understand VIP customer needs ensuring the development of long-term relationships.
· Create a tracking system that provides superior customer service to VIP players at all times.
· Own the tracking and development of players including fast tracking upgrades in order to grow loyalty, trip frequency and contribution.
· Work with the marketing team in ensuring the achievement of budgeted sales revenue by contributing towards and implementing sales plans, monitoring performance to plan and directing corrective action as appropriate.
· Contribute to on-going growth in Gaming through developing and implementing VIP customer strategies and initiatives for the business based on an understanding of the VIP market and industry trends.
· Liaising with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service.
· Minimum 2 years Gaming experience
· Deep understanding of casino/slots product
· The VIP Manager role functions in a 24/7 business and as such flexibility is required.
· Excellent grasp of customer services principles
· Solid understanding of leadership and management practices
· Experience of managing high-end clientele, proven, excellent customer service skills
· Proficiency in MS Excel, Word and Outlook