We are seeking a talented Customer Support agent, speaking German and English, to build our team and provide enhanced customer support services.
· C/S agent takes customer questions, complaints and comments (email, live chat)
· C/S agent must treat customers with respect and do whatever he can, within company policies, to make sure customers are satisfied with their purchases
· Quick and efficient response to the customer via email
· Internal communication with other departments, following pending issues related to customer’s requests
· Always be updated with company’s product, promos, policy and changes as required
· Update customers database
· Collaborating with team/shift leader & colleagues
· Advanced communication skills
· Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate
· Reading Comprehension: Understanding written sentences and paragraphs in work-related matters.
· Written Expression: The ability to communicate information and data in writing, so others will understand.
· Service Orientation: Actively looking for ways to help customers
· Multitasking ability is highly appreciated
· Good skills in computer & MS office
· Ability to interact with colleagues
· Some previous work-related skill, knowledge or experience may be helpful
· Fluent German and English speaking is a requirement